Your Privacy – So Balagne

Privacy Policy

The Ile-Rousse Balagne and Calvi-Balagne Tourist Offices, as industrial and commercial public establishments, retain and process personal information about the public.

The Ile-Rousse Balagne and Calvi-Balagne Tourist Offices respect your right to privacy.

The present privacy policy describes our practices regarding personal information about individuals (“information”), collected either offline or online, through our application So Balagne, software programs, pages on third-party platforms or electronic messages.

If you have any questions or worries about how we use your personal information, please contact us using the contact details shown at the bottom of the Privacy Policy.

Who are we, what do we do and how can you contact us?

We are two tourist offices in the form of industrial and commercial public establishments, and our headquarters are respectively as follows:

• Calvi Balagne Tourist Office, Chemin de la plage, 20260 Calvi
• Ile-Rousse Balagne Tourist Office, Avenue Calizi, BP 42, 20220 Ile-Rousse

The mobile application was developed by the company Ewill, 16 place René Goblet 80000 Amiens

Your personal data is stored with our service provider Proximit via the application Avizi, 24 avenue du Président Wilson, 87700 Aixe sur Vienne

What kind of personal information do we collect and why?

The personal information we may collect about you is generally the following:

Information that you willingly provide us with

Some sections in our mobile application So Balagne or requests for information with the advisors at our Tourist Offices, or at a trade fair, could require that you willingly provide us with information about you: we could for example ask you for your contact details for creating an account, validating a reservation, to subscribe to our marketing communication, to be able to send us requests and/or comments. When we ask you to provide personal information, we will explain which information we need and why we need it.

You can modify your personal data manually in the section My Account. You can also modify your subscription preferences here regarding our marketing campaigns and your profiling for personalised browsing. To delete your account; send us a request to do so to info@ileroussetourisme.com or tourisme@balagne-corsica.com

Information that we collect automatically

When you use our mobile application, we may need to collect some information directly from your device. In some countries, in particular within the European Economic Area, this information could be considered personal, in accordance with the applicable legislation regarding data protection.

In particular, the data we collect automatically could concern your IP address, the type of device used, the unique identification number of the device, the type of browser used, the geographic location (e.g. country or town), and other technical information. We could also collect information about the way your device interacts with our mobile application, particularly the pages you have viewed.

Collecting this information means we can get to know the visitors using our mobile application better, to understand where they come from and the type of content they are interested in. We use this information for internal analysis purposes and to improve the quality and relevance of the content on our mobile application for the users.

What is a cookie?
Just like most mobile applications, So Balagne uses “cookies” in order to give users the best possible service. These cookies contain specific information (non identifying) about you and information so that we can monitor your visits to our mobile application. A “cookie” is a small file which is sent to your telephone and stored on the hard drive when you use our application.

Session Cookies

Some cookies are necessary for our application to work correctly. For example, when you connect to your account or create one, a cookie helps us recognise you as an existing user and helps finalise your purchases. These cookies cannot be deactivated because some functions of the application would not work without them.

Tracking Cookies

Our mobile application uses a statistical performance software program to analyse how users interact with the application. The tool uses cookies, which are small files stored on your telephone, to anonymously collect information about the user’s Internet connection and browsing behaviour. This information is then used to analyse how visitors use the application and to gather statistical data.

We never use (nor give our authorisation for a third party to use) a statistical performance data analysis tool to track or collect personal information about our users. We do not connect to or try to connect to an IP address identical to a computer user. We do not associate the data collected from the application to personal information from another source, unless you have willingly provided this information, for this purpose.

How can I deactivate cookies?
Most browsers give you the opportunity to refuse cookies. You can also delete cookies which have already been stored on your telephone. All cookies have a default expiry date, but you can manage this and empty the storage of cookies at any time.
Browsers can use different methods to deactivate cookies. Please follow the instructions given below, provided by the browsers themselves, in order to configure your settings.

Internet Explorer
Chrome
Mozilla Firefox
Safari

Who do we share your personal information with?

We do not share your personal information with any third parties other than our two Tourist Offices, unless we have your consent to do so; and/or our statistical tools; and/or if we are obliged by law or by governmental authorities, or if we believe it is necessary, for legal reasons or public safety.

Legal grounds for the processing of personal data

The legal grounds on which the personal data described above is collected and used, depends upon the personal data in question and the specific context in which it is collected.

However, on a general basis, we collect and process your personal data only with your consent, in the event that this personal data is necessary to perform a contract, or if the processing is in our legitimate interest and does not compromise the interests of freedom and basic rights regarding the protection of your data.

In the event that we ask you to provide personal information in order to respect a legal requirement or for the purpose of a contract, we will inform you clearly and in a timely manner, and we will indicate whether you are obliged or not to make this information available (we will also detail the possible consequences if you do not provide this personal data).

In the same way, if we collect your personal information for our own legitimate interests (or for those of a third party), we will inform you clearly and in a timely manner, of the nature of these legitimate interests.

If you have any questions or if you would like any further information about the legal grounds on which your personal data is collected and used, please contact us using the contact details found in the paragraph entitled “How to contact us”.

You are not obliged to provide us with your personal information. However, if you choose not to, we will not be able to communicate with you. Sometimes, this may mean that we cannot provide you with an answer to a question. This could also affect our ability to analyse a problem you have encountered and to send you an answer. This could also prevent you from participating in a promotional offer or competition that we organise (or we won’t be able to send you your prize).

 Cookies and similar tracking technology

We use cookies and similar tracking technology (which we collectively refer to with the term “cookies”) in order to collect and use your personal data. For more information about the type of cookies we use, and the way in which you can manage cookies, please refer to our Cookies Policy.

How do we protect your personal information?

We use the appropriate technical and organisational measures in order to protect your personal information, which we collect and process. The measures we use are designed to offer an appropriate level of security against the risks linked to the processing of your personal information.

We have implemented policies, regulations and technical measures relating to the security of information, to protect the personal information given to us from the following:

• unauthorised access;
• disclosure or abusive use;
• unauthorised modification; and
• illegal destruction or accidental loss.

All our employees and data processors (namely those who are likely to access your personal data on our behalf and for the reasons listed above) who have access to and are associated with the processing of your personal information, are obliged to respect the confidentiality of the personal information of all users.

We only retain your information for as long as is necessary for the purposes for which it was collected. In order to define this duration, we take into account the relevance for our company and our legal and regulatory obligations.

Data storage

We retain the personal information collected about you for as long as we have a legitimate commercial need to do so (e.g. to be able to provide information or services you have requested, or to respect current legal, fiscal or accounting requirements).

When we no longer have a legitimate commercial need to process your personal information, we delete it or render it anonymous or, if that is not possible (for example in the event that your information is stored in back-up archives), we store it in a secure way and isolate it from any further processing, until it is possible to delete it.

Your data protection rights

You have the following data protection rights:

If you would like to access, modify, update or request the deletion of your personal information, you can contact us at any time using the contact details that you will find under the paragraph entitled “How to contact us”.

You can also refuse the processing of your personal data, ask us to limit the processing of your personal data or request the portability of your personal information. You can exercise these rights by contacting us using the contact details that you will find under the paragraph entitled “How to contact us”.

You are perfectly entitled to unsubscribe at any time from our marketing communication that we send to you. You can exercise this right by clicking on the “unsubscribe” link which can be found in the marketing emails we send to you. To cancel your subscription to any other form of marketing (such as marketing communication sent via the postal service or telemarketing), please contact us using the contact details that you will find under the paragraph entitled “How to contact us”.

Likewise, if we have collected and processed your personal information with your consent, you can take away this consent at any time. Revoking your consent will not affect any processing done prior to this revocation, and will have no consequences on the processing of your personal information carried out on a legal basis, other than your consent.

You are perfectly entitled to send a complaint to a data protection authority regarding the collect and use of your personal information. For more information, please contact your local data protection authority (In France, the CNIL). (The contact details for data protection authorities in the European Economic Area, Switzerland and some countries outside the EU (such as the United States of America and Canada) are available here).

We will reply to all requests from people who wish to exercise their data protection rights, in accordance with applicable data protection legislation.

Updating the present Privacy Policy

We may need to, as the case may be, update this Privacy Policy, in accordance with legal, technical or commercial evolutions. In the event that we update the Privacy Policy, we will take all the appropriate measures to inform you, depending on the degree of the modifications we have made. We are obliged to obtain your consent for any material modification made to our Privacy Policy, if and each time the applicable data protection legislation requires it.